I'm certain that when Frances finally strikes Florida, the results will be absolutely devastating. Billions of dollars of damage will occur, millions of people will be left without power, tens of thousands of them will lose their homes, countless families will be torn asunder, and invariably many will die. But the horrors of Hurricane Frances are certain to be felt far beyond the borders of Florida. Indeed, I am experiencing them in a very real and personal way myself.
Earlier today someone from Adelphia Cable came out to install my DVR (essentially a generic TiVo). He got everything hooked up and then called his office to get the unit activated. Well, actually, he had to call the Adelphia office in a neighboring county because the local one here in Warrenton (Whoops--Did I just reveal where I live?) is closed on weekends. But for some reason, they couldn't get the "codes" to work. Apparently the fact that two different counties are involved was creating a problem, and the person who would know how to get around it was off for the three day weekend. So his boss suggested he call their 888 number and have customer service do it.
So the technician calls, and guess what? He gets a recording, and NOT the one that says "We value you as a customer so we're going to make you wait for an indeterminate period of time until you get so frustrated that you begin screaming obscenities and smash the phone with a sledgehammer."
No, this recording explained that Adelphia's call center in Florida is closed because of the hurricane!
---------------Aaron Magruder, Boondocks
On the other hand, I suppose I should be glad that their call center isn't located some place like Kuala Lumpur.
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---------------Dana Summers, Orlando Sentinel
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